Help with
Cinder Vow
A question about the game?
Email support@offerhala.com. The link includes this game’s name in its subject so we can route your message. For information or deletion requests, use privacy@offerhala.com.
These are the shared support addresses used for Card Atelier. We do not promise a fixed response time.
Help us find the problem
Include the game name, app version, device model, operating-system version, game mode and the steps that led to the issue. If a screenshot helps, crop private information before sending it. Never send a password, seat token, payment details or complete saved-game file.
Learning and resuming
Use Learn to play for the game’s guidance. Return to the home screen to continue a saved offline game on the same device. Starting a new game may replace the current save. There is no account-based cloud save; changing devices, reinstalling and backup settings can affect local progress.
If reading a save fails temporarily, use the offered retry and keep it while investigating unless you intend to discard it. The damaged-save recovery screen offers Remove save, which starts fresh and does not restore the previous match.
Your solo pilgrimage
Cinder Vow has no private-room code or bot opponent. Your current run is saved on this device, including a pending choice between burned-card replacements. Heat resolves before a completed shrine cools you; a lethal placement cannot be rescued by its seal.
Advertising and data questions
An unavailable ad should not prevent offline play. Open Age & advertising from the home screen to change your optional age choice, refresh advertising choices and access Privacy choices where available. Privacy notice and Support remain available on the home screen. Read the privacy notice for this game for local storage, service information and advertising data handling.
For a data request, email privacy@offerhala.com with the game name and what you need. We can discuss information held by the service; a save held only on your device is managed there.